Without MDM Pack(Mobile Device Manager Pack)

Managing users

Remote Service Manager manages the users who access the product from mobile devices.
You can configure settings in Remote Service administration.

Note
  • Verify that the following settings have been completed before registering users:
    • Adding products to Remote Service Manager
Tip
  • When you are configuring users, you may be prompted to enter the system administrator login name and the system administrator password. You must log in to the product as a system administrator even if Cybozu Common Authentication is enabled.

Adding users

This section describes how to add users.

  • To add users after adding a product, proceed to step 3.
  1. Click Remote Service administration > Products and users for useProducts and users for use on Remote Service Manager.
  1. Click Configure usersConfigure users for the product to which you want to add users.
  1. Log in to the product as a system administrator. If there is no need to log in to the product, this step will be skipped. Proceed to step 4.
    Login method varies depending on the settings in the product.
  1. Click Add usersAdd users. If any registered users exist, you can confirm the number of users and their user names.
  1. 5. Select the users that you want to add, and then click Add. Select a group from the list on the left, select the users that you want to add, click↓Add, and then click Add.
    You can search users by entering keywords, if a search field is displayed above the member list.
    To clear the selection, select the users that you want to remove, and then click ↑Remove.
  1. Confirm the added content Click Provide access information and client certificate, and provide the access information to the users.
    To add more users, click Add more users, and repeat step 5 and onward.

Removing users

This section describes how to remove users.

Note
  • Removing users from products will not automatically remove the users from Remote Service Manager. You must remove users on Remote Service Manager after removing them from products.

  1. Display the "Configure users" screen.

    Step 1 to 3 of Adding users.

  1. Select the users that you want to remove, and then click Remove. To search users, enter keywords in the search field displayed in the upper right of the screen.
  1. Click Removeto remove the users.