Cybozu REMOTE SERVICE

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Manual HOME > Administrator guide > Note on procedure

Basic Procedure

Note on procedure

Important cautionary information concerning product access URLs

Please note the following points when adding products access URLs.

  • Products that can be registered
    For the products that can be used on Remote Service, please refer to Supported Products on "system requirements" screen.
  • Cybozu product access URL
    Enter the password (case sensitive).
    • For Cybozu Office on-premise version
      Windows servers: http://(server's IP address or host name)/scripts/cbag/ag.exe
      Linux servers: http://(server's IP address or host name)/cgi-bin/cbag/ag.cgi
    • For Garoon 2 or Garoon 3
      Windows servers: http://(server's IP address or host name)/scripts/cbgrn/grn.exe
      Linux servers: http://(server's IP address or host name)/cgi-bin/cbgrn/grn.cgi
  • Third party product access URL
    You can add third party products only if Remote Service optional license is enabled.
    Access URLs are case sensitive.
    Example: Third party product
                 URL of login screen or top page

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Information concerning URL paths required for accessing the product

To add third party products to Remote Service Manager, enter the URL paths to the following files:

  • Image files: /***/***/image/
  • CSS files: /***/***/css/
  • HTML files: /***/html/
  • JavaScript files: /***/js/
  1. On the "Add a product to Remote Service" screen, enter the product access URL, and clickAdd.
  1. Click←Get URL paths, and follow the instructions on the screen.
  1. On the "Get URL paths automatically" screen, clickGet.
  1. ClickAdd.
Tip
  • Additional procedures may be required in the following cases:
    • The first time you add a third party product:
      The URL paths are automatically retrieved after step 1. To enter URL paths manually, select "Enter URL paths" in "URL paths required for accessing the product", and follow step 2 and onward.
    • If the page of the third party product cannot be displayed correctly:
      Copy the source of the unavailable page, paste to the text area on the "Get URL paths automatically" screen as in step 2, and click "Get".
    • The product pages accessed via Remote Service may appear incorrectly or may not appear at all if a wrong URL path is entered.

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The display of "Configure users" screen

This section describes the displayed items and buttons on "Configure users" screen.


This screen is available if any Cybozu product has been added to Remote Service Manager.

"Configure users" screen

"Configure users" screen
  1. Confirm the number of users.
    Here displays the maximum number of licensed users and the number of registered users.

    Adding users (on computer)

    Adding users (on mobile)


    Adding users (on KUNAI for Windows phone)

    Adding users (on KUNAI for BlackBerry)


    Adding users (on KUNAI for iPhone)

    Adding users (on KUNAI for Android)

  1. Verify the access information of products.
    You can verify access information of products here. This button is displayed only on "Configure users" screen of Remote Service Manager.

    Providing access information to users (on computers)

    Providing access information to users (on mobile phones)


    Providing access information to users (on KUNAI for BlackBerry)


    Providing access information to users (on KUNAI for iPhone)


    Providing access information to users (on KUNAI for Android)

  1. Verify last accessed time.
    "Last accessed" column displays the time when users access the product last time. This button is displayed only on "Configure users" screen of Remote Service Manager.
  1. Search users.
    ClickUser searchto search users in the currently selected group.

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Access information of Remote Service

The following information is displayed on "Product details" screen.

Access information of Remote Service

Item Explanation
Product Displays the product name.
Product access URL Displays the authenticated URL of the product.
Product authenticated URL is a URL that consists of a character string for Remore Service following the product access URL.
Maximum number of licensed users Displays the maximum number of licensed users.
Number of registered users Displays the number of registered users.
Client certificates for use*1 Displays the client certificates that allow the product to be accessed via Remote Service.
To use client certificate authentication Displays the procedures to provide users with access information for Remote Service.
URL paths required for accessing the product*2 Displays the URL paths required for accessing the product via Remote Service.
Procedures Describes the procedures to configure settings on the "Product details" screen.

*1:Available if any Cybozu product has been added to Remote Service Manager.
*2:Available if any third party product has been added to Remote Service Manager.

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The display of "Mobile devices" screen for using KUNAI Lite for BlackBerry(R)

This section describes the displayed items and buttons on "Mobile devices" screen for KUNAI Lite for BlackBerry(R).

Caution
  • The "Mobile devices" screen for KUNAI Lite for BlackBerry(R) is available only if KUNAI Lite is installed on Remote Service Manager 2.3.0 or earlier.
  • The following procedures assume that KUNAI Lite is installed on Remote Service Manager 2.3.0 or earlier.

The "Mobile devices" screen for using KUNAI Lite for BlackBerry(R)

"Mobile devices" screen
  1. Operate mobile devices.
    You can add mobile device here.

    Adding mobile devices (on KUNAI Lite for BlackBerry)

  1. Search mobile devices.
    • You can search mobile devices in the following items:
      • Serial number
      • E-mail address
      • Notes
      • Assigned user name
    • Click Advanced search to search mobile devices with the following conditions:
      • Search in
      • Search device status
      • KUNAI version
  1. Confirm a device status.
    The followings are the status icons.

    Status icons

    Item Explanation
    Sync appliction Indicates no sync application is installed.
    Latest status The devices are in the latest status, no content needs to be synced.
    Waiting to sync initialization. Indicates the device has not been initialized. Initialization is waiting to be synced.
  1. Verify the information of a mobile device.
    Assigned users and KUNAI version are displayed.
    Click a registered mobile device to view "Mobile device details" screen.
  1. Make optional operations.
    You can select mutiple mobile devices to perform the following operations in bulk:
  1. Manage mobile devices with CSV files.
    You can use CSV files to manage mobile devices.

    Managing mobile devices with CSV files (on KUNAI Lite for BlackBerry)

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The display of "Mobile devices" screen

This section describes the displayed items and buttons on "Mobile devices" screen.

Tip
  • You can use the "Mobile devices" screen to manage mobile devices on Remote Service Manager.

"Mobile devices" screen

"Mobile devices" screen
  1. Operate mobile devices.
  1. Search mobile devices.
    • You can search mobile devices in the following items:
      • Serial number
      • E-mail address
      • Notes
      • Assigned user name
    • Click Advanced search to search mobile devices with the following conditions:
      • Search in
      • Search device status
      • Security policy
      • KUNAI version
  1. Confirm a device status.
    • The followings are the status icons:

      Status icons

      Item Explanation
      Sync appliction KUNAI is not installed.
      Latest statusLatest statusLatest status The devices are in the latest status, no content needs to be synced.
      Waiting to sync initialization. Indicates the device has not been initialized. Initialization is waiting to be synced.
      Waiting to sync initialization. The security policy of the mobile device has not been changed, which is waiting to be synced.
      Waiting to sync initialization. The mobile devices KUNAI has not been upgraded, which is waiting to be synced.
      • You can verify the reason why the mobile device has not been upgraded on "Mobile device details" screen. The reason will be the one of the followings:
        • KUNAI is not distributed.
        • The user has not upgraded KUNAI on the mobile device.
  1. Verify the information of a mobile device.
    • You can verify the following information:
      • Assigned user
      • KUNAI version
      • Security policy
      • Use of unregistered SIM cards
      You can verify last synced time and the time when the security policy is changed on "Mobile device details" screen.
  1. Make optional operations.
    You can select mutiple mobile devices to perform the following operations in bulk:
  1. Manage mobile devices with CSV files.
    You can use CSV files to manage mobile devices.

    Managing mobile devices with CSV files (on KUNAI for Windows phone)

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