Cybozu REMOTE SERVICE

Cybozu HOME   Product website

Update news

Contact us

Frequently asked questions (FAQ)

Manual index

PDF manuals

Manual HOME > Administrator guide > Accessing on KUNAI for Windows phone > Managing mobile devices

Accessing on KUNAI for Windows phone

Managing mobile devices

Remote Service Manager manages the mobile devices that can use KUNAI for Windows phone.

Note
  • Verify that the following operation has been completed before adding users.
    • Adding products to Remote Service
    • Choosing users
    • Installing KUNAI for Windows phone on a mobile phone
  • SIM card can be changed so that KUNAI for Windows phone can be used by multiple users, while one user can use KUNAI for Windows phone via multiple mobile devices.
Tip
  • When using KUNAI for Windows phone, you can set security policy in each mobile device. You can set softwares restriction and set whether to allow uninstalling KUNAI for Windows phone.

    Setting mobile device restrictions

Adding a mobile device

This section describes how to add a mobile device.

  • After users are added, operate from step 2 to continue adding mobile devices.
Note
  • Setting serial number is the base of managing mobile devices. Do not enter a wrong serial number that will make you fail to use KUNAI for Windows phone.
Tip

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Adding a mobile deviceAdd a mobile device . You can confirm added mobile devices number and sync statuses if there are added mobile devices.

    The display of the "Mobile devices" screen

  1. Enter necessary content, and then click Add.

    Setting items of the mobile device

    "*" is required.

    Item Explanation
    Serial number Enter the phone number of the mobile device.
    Once set, it can no longer be edited.
    E-mail address Enter the E-mail address of the mobile device.
    Notes Enter the comment of the mobile device.
    Assigned user Assigned users will be automatically added when logging in for the first time.
    Users displayed here can use KUNAI for Windows phone on this mobile device.

    Click To configure a security policyConfigure security policy to edit initial values of the security policy.

    Setting mobile device restrictions

  1. Distribute mobile devices to users. Verify that the following settings have been completed, and then distribute Windows phone device to users.
    • Configuring products
    • Configuring users
    • Installing KUNAI for Windows phone on a mobile phone
    If you want to add a mobile device, click Add a mobile device, and then operate from step 3 again.
    When no users are added, click Configure users, and then add users.

    Adding users

Back to TOP

Editing a mobile device

This section describes how to edit the information of an added mobile device.

  • Items that can be edited are as follows:
    • E-mail address
    • Notes
    • KUNAI version
  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to edit.You can select Windows phone device from Windows phone on serial numbers or from users list.
  1. Click EditEdit.
  1. Edit necessary content, and then click Save.

    Setting items of the mobile device

    You can select the version of KUNAI in "KUNAI version" field to edit the version of KUNAI installed in the mobile device.

    Upgrading KUNAI for Windows phone


Tip
  • The model in the mobile device information will be updated to the latest information when syncing.

Back to TOP

Removing mobile devices

This section describes how to remove added mobile devices.

Note
  • You cannot remove the mobile devices to which users are assigned. If you want to remove mobile devices with assigned users, please stop using mobile devices, and set statuses of devices to unassigned firstly.

    Stopping the use of KUNAI for Windows phone


  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to delete from "Unassigned mobile devices" list.
  1. Click RemoveRemove.
  1. Click Remove to remove the product.

More
  • You can also remove mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to remove, and then clickRemove.

Back to TOP

Initializing the mobile device

This section describes how to initialize the information of added mobile devices.

Note
  • If mobile devices are initialized, the devices will be restored to the factory settings, meanwhile, the use of KUNAI will also be stopped.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to initialize. You can select Windows phone device from Windows phone on serial numbers or from users list.
  1. Click Initialize mobile deviceInitialize mobile device.
  1. Click Initialize to initialize the device.
  1. Confirm initialization information on the "Mobile devices" screen.Initialized mobile devices will be displayed in the unassigned mobile devices list on the "Mobile devices" screen.

More
  • You can also initialize mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to initialize, and then clickInitialize.

Back to TOP

Switching a user

This section describes how to switch the user of a mobile device.

  1. Stop the use of KUNAI for Windows phone.

    Stopping the use of KUNAI for Windows phone

    If you want to initialize mobile devices, operate from step 3 of "Initializing mobile devices".

    Initialize the mobile device.

  1. Reset data in personal settings of KUNAI for Windows phone.

    Resetting data on KUNAI for Windows phone

  1. Add users.

    Adding users

  1. Add users in the initial settings of KUNAI for Windows phone.

    Installing KUNAI for Windows phone of KUNAI for Windows phone

Back to TOP

Allowing the use of unregistered SIM cards

Set whether to allow added mobile devices to use unregistered SIM cards.

  • If an unregistered SIM card device is allowed, even the mobile devices that have not been registered on Remote Service Manager also can start using KUNAI for Windows phone. If you get a SIM card abroad, you can use KUNAI for Windows phone directly without contacting administrators.
  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to configure. You can select Windows phone device from Windows phone on serial numbers or from users list.
  1. Click Use of unregistered SIM cardsUse of unregistered SIM cards.
  1. Select "Allow the use of unregistered SIM cards" and click Save to allow the use of unresgistered SIM cards.Set the period from the menu to specify the use period of unregistered SIM cards.

Back to TOP

Managing mobile devices with CSV files

Import mobile device information from CSV file or export mobile device information to CSV file.

Importing mobile device information from CSV file

This section describes how to import mobile device information to Remote Service Manager from CSV files.

Note
  • Note on importing mobile device information
    • The serial number is required.
    • If an imported serial number matches a currently registered serial number, the device information is updated with the imported information. Otherwise, the imported record will be used to register a new mobile device. Before importing the CSV file, you must verify that the leading character "0" is present in the serial number.
    • If you want to remove an unassigned mobile device, set the "Remove flag" to 1.
    • The mobile devices whose security policies have not been set will be automatically switched to Security (Standard).

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Importing mobile device information from CSV fileImport mobile device information from CSV file.
  1. ClickBrowseto choose the file to import, and then clickNext.

    Setting items for importing mobile device data

    "*" is required.

    Item Explanation
    File Choose the file to import.
    Character encoding Select the character encoding from the drop-down to switch the character encoding.
    Skip header row Select "Skip" to skip header row.
  1. Confirm the content, and then clickImport.If a security policy is edited, the security setting will be synced to the mobile device.

Back to TOP

Exporting mobile device information to CSV file

This section describes how to export mobile device information on Remote Service Manager to CSV files.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. ClickExporting mobile device information to CSV fileExport mobile device information to CSV file .
  1. Set necessary items, and then clickExport.

    Setting items for exporting mobile device data

    "*" is required.

    Item Explanation
    Character encoding Select the character encoding from the drop-down to switch the character encoding.
    Include header row Select "Include" to include header row when exporting.
  1. Save the file.Save the file according to the displayed dialog box.

Back to TOP