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Manual HOME > Administrator guide > Accessing on KUNAI Lite for BlackBerry(R) > Managing mobile devices

Accessing on KUNAI Lite for Android

Managing mobile devices

Remote Service Manager manages the mobile devices that can use KUNAI Lite for BlackBerry(R).

Note
  • Verify that the following settings have been completed before adding mobile devices:
    • Adding products to Remote Service
    • Choosing users
    • Configuring users
  • SIM card cannot be changed so that KUNAI Lite for BlackBerry(R) cannot be used by multiple users, while one user cannot use KUNAI Lite for BlackBerry(R) via multiple mobile devices.
Tip
  • You cannot use Remote Service Manager to manage versions of the sync application and E-mail application installed on the mobile device. Please inform users the necessity of upgrading applications when you want to upgrade the sync application and E-mail application installed on the mobile device.

Adding a mobile device

This section describes how to add a mobile device.

Note
  • Setting phone number is the base of managing mobile devices. Do not enter a wrong phone number that will make you fail to use KUNAI Lite for BlackBerry(R).
Tip

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Click Adding a mobile deviceAdd a mobile device . You can confirm added mobile devices number and sync statuses if there are added mobile devices.

    The display of the "Mobile devices" screen

  1. Enter necessary content, and then click Add.

    Setting items of the mobile device

    "*" is required.

    Item Explanation
    Serial number Enter the phone number of the mobile device.
    Model A mobile device model will be registered in sync process.
    E-mail address Enter the E-mail address of the mobile device.
    Notes Enter the notes of the mobile device.
    KUNAI version The version of the sync application installed on the mobile device is registered in sync process.
    Assigned user The users of the mobile device will be registered in sync process.
    Users displayed here can use KUNAI Lite for BlackBerry(R) on this mobile device.
  1. Confirm added content. If you want to add a mobile device, click Add a mobile device, and then operate from step 3 again.
    When no users are added, click Configure users, and then add users.

    Adding users

    "Mobile devices" screen

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Changing a mobile device

This section describes how to edit the information of an added mobile device.

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Select the device you want to edit.
  1. Click EditEdit.
  1. Edit necessary content, and then click Save.

    Setting items of the mobile device


Tip
  • Registered models will be updated to the latest information in sync process.

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Removing mobile devices

This section describes how to remove added mobile devices.

Note
  • If you remove a user, the following data in the device of BlackBerry with KUNAI Lite for BlackBerry(R) installed will also be removed.
    • All the data in the scheduler
    • All the data in the address book
    • All the data in E-mail
    If you do not want to delete data on a mobile device, please uninstall sync applications before deleting the mobile device.

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Select the mobile devices you want to remove.
  1. Click RemoveRemove.
  1. Click Remove to remove the product.

More
  • You can also remove mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to remove, and then clickRemove.

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Initializing the mobile device

This section describes how to initialize the information of added mobile devices.

Note
  • If you initialize a mobile device, all the data in the device of BlackBerry with KUNAI Lite for BlackBerry(R) installed will also be removed.
    • All the data in the scheduler
    • All the data in the address book
    • All the data in E-mail
    Both users registered on a mobile device and version information of a sync application will be initialized and there will be no users on the KUNAI Lite for BlackBerry(R).
  • In the mobile devices where no users are registered or the sync application has been uninstalled, the data will not be initialized.
  • The operations which will make mobile devices be initialized
    If you make the following operations, data on a mobile device will be initialized:
    • Initializing or removing mobile devices
    • Editing products settings

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Select the mobile device you want to initialize.
  1. Click Initialize mobile deviceInitialize mobile device.
  1. Click Initialize to initialize the device.If the mobile device is initialized, the status icon will change fromIconto Icon on the "Mobile devices" screen.

    The display of the "Mobile devices" screen


More
  • You can also initialize mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to initialize, and then clickInitialize.

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Switching a user

This section describes how to change users of mobile devices.

Note
  • You need to initialize the mobile device once to switch the user. Other users cannot login the mobile device which has not been initialized.

  1. Initialize the mobile device.

    Initialize the mobile device.

  1. Add users.

    Adding users

  1. Use a new user account to login in the personal settings of the mobile device.

    Installing KUNAI Lite for BlackBerry(R) of Cybozu Mobile KUNAI Lite for BlackBerry(R)

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Switching mobile devices

This section describes how to switch a mobile device.

Note
  • You need not to initialize the mobile device to switch the mobile device. If you do not want to initialize the mobile device, please uninstall sync applications before deleting the mobile device.

  1. Remove the mobile device you want to remove.

    Removing mobile devices

  1. Add a new mobile device.

    Adding a mobile device

  1. Install a sync application on the mobile device to use, and add users.

    Installing KUNAI Lite for BlackBerry(R) of Cybozu Mobile KUNAI Lite for BlackBerry(R)

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Managing mobile devices with CSV files (on KUNAI Lite for BlackBerry)

Import mobile device information from CSV file or export mobile device information to CSV file.

Importing mobile device information from CSV file

This section describes how to import mobile device information to Remote Service Manager from CSV files.

Note
  • Note on importing mobile device information
    • The phone number is required.
    • If an imported phone number matches a currently registered phone number, the device information is updated with the imported information. Otherwise, the imported record will be used to register a new mobile device. Before importing the CSV file, you must verify that the leading character "0" is present in the phone number.
    • If you want to remove a mobile device, set the "Remove flag" to 1.

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Click Import from CSV file.
  1. ClickBrowseto choose the file to import, and then clickNext.

    Setting items for importing mobile device data

    "*" is required.

    Item Explanation
    File Choose the file to import.
    Character encoding Select the character encoding from the drop-down to switch the character encoding.
    Skip header row Select "Skip" to skip header row.
  1. Confirm the content, and then clickImport.

Note
  • If a BlackBerry(R) device with registered users is deleted, the mobile device will be initialized as well.

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Exporting mobile device information to CSV file

This section describes how to export mobile device information on Remote Service Manager to CSV files.

  1. Click Remote Service and KUNAI Lite administrationRemote Service and KUNAI Lite administration on Remote Service Manager.
  1. Click Mobile devicesMobile devices.
  1. Click Export mobile device information to CSV fileon the "Mobile devices" screen.
  1. Set necessary items, and then clickExport.

    Setting items for exporting mobile device data

    "*" is required.

    Item Explanation
    Character encoding Choose the file to import.
    Include header row Select "Include" to include header row when exporting.
  1. Save the file.Save the file according to the displayed dialog box.

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