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Manual HOME > Administrator guide > Accessing on KUNAI for iPhone > Managing mobile devices

With MDM Pack(Mobile Device Manager Pack)

Managing mobile devices

Remote Service Manager manages the mobile devices that can use KUNAI for iPhone.

Note
  • Verify that the following settings have been completed before registering users:
    • Adding products to Remote Service Manager
    • Selecting a product to be used from KUNAI
    • Installing KUNAI for iPhone on mobile devices
    • Removing restrictions on use of KUNAI

      Restricting use of KUNAI

  • You can swap SIM cards so that multiple users can share KUNAI for iPhone on a single device or a single user can use KUNAI for iPhone on multiple devices.

Adding a mobile device

This section describes how to add a mobile device.

  • To add mobile devices after adding users, proceed to step 2.
Note
  • Mobile devices are identified according to the serial number that you enter for the new device. Be sure to enter the serial number accurately. You cannot use KUNAI for iPhone on a mobile device with a wrong serial number.
Tip

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Add a mobile deviceAdd a mobile device.

    The display of the "Mobile devices" screen

  1. Set the desired options, and click Add.

    Setting items for adding a mobile device

    Item Explanation
    Serial number Enter the serial number as displayed on the screen when KUNAI for iPhone installation finishes.
    You cannot change serial numbers once set.
    E-mail address Enter the E-mail address of the mobile device.
    Notes Enter the notes of the mobile device.
    Assigned user The assigned user will be automatically set when the user logs in for the first time.
    Only the user set in this field can use KUNAI for iPhone on this mobile device.
  1. Distribute the mobile device to the user. Verify that the following settings have been completed, and then distribute the iPhone device to the user:
    • Configuring products
    • Configuring users
    • Installing KUNAI for iPhone on mobile devices

    To add more mobile devices, click Add mobile device, and repeat step 3 and onward.
    If the user is not yet registered, click Configure users to add the user.

    Adding users

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Editing a mobile device

This section describes how to update the information of registered mobile devices.

  • The following options are available:
    • E-mail address
    • Notes
    • KUNAI version
  1. Click MDM Pack KUNAI administration > Mobile deviceMobile devices on Remote Service Manager.
  1. Select the mobile device that you want to edit. iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list under "Users".
  1. Click EditEdit.
  1. Edit the desired options, and then click Save.

    Setting items for adding a mobile device


Tip
  • The model set in the mobile device information will be automatically updated during sync.

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Removing mobile devices

This section describes how to remove registered mobile devices.

Note
  • You cannot remove the mobile devices to which users are assigned. To remove mobile devices with users assigned, stop the use of the mobile device, set its status to unassigned, and then remove the user.

    Stopping the use of KUNAI for iPhone


  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Under "Unassigned mobile devices", select the mobile device that you want to remove.
  1. Click RemoveRemove.
  1. Click Remove to remove the product.

hints
  • You can also remove products on the following screen:
    • On the "Mobile devices" screen, select the check boxes for the mobile devices that you want to remove, and then click Remove.

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Initializing mobile devices

This section describes how to initialize the information of registered mobile devices.

Note
  • If you initialize a mobile device, the device will be restored to the factory settings and KUNAI on the device will be deactivated.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device that you want to initialize. iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list under "Users".
  1. Click Initialize mobile deviceInitialize mobile device.
  1. Click Initializeto initialize the mobile device.
  1. On the "Mobile devices" screen, confirm that the device is initialized. Initialized mobile devices are listed under "Unassigned mobile devices" on the "Mobile devices" screen.

hints
  • You can also initialize mobile devices on the following screen:
    • On the "Mobile devices" screen, select the check boxes for the mobile devices that you want to initialize, and click Initialize.

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Switching a user

This section describes how to change users assigned to mobile devices.

  1. Stop the use of KUNAI for iPhone.

    Stopping the use of KUNAI for iPhone

    If you want to initialize the mobile device, initialize the device first, and then proceed to step 3.

    Initializing mobile devices

  1. Add a new user.

    Adding users

  1. Configure the new user in initial settings on KUNAI for iPhone.

    Installing KUNAI for iPhone of KUNAI for iPhone

Tip
  • The model set in the mobile device information will be automatically updated during sync.

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Allowing the use of unregistered SIM cards

This section describes how to allow registered mobile devices to use unregistered SIM cards.

  • Once the use of unregistered SIM cards is allowed, any users can use KUNAI for iPhone on the mobile device without registering a new device to Remote Service Manager. If a user on a business trip has a SIM card purchased abroad, they can simply use it on KUNAI for iPhone without contacting administrators.
  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device that you want to edit. iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list under "Users".
  1. Click Configure use of unregistered SIM cardsConfigure use of unregistered SIM cards.
  1. Select "Allow the use of unregistered SIM cards" and click Save. To specify the period during which unregistered SIM cards are allowed, select date and time from the menu.

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Managing mobile devices with CSV files

Mobile device information can be imported from or exported to CSV files.

Importing mobile device information from CSV files

This section describes how to import mobile device information to Remote Service Manager from CSV files.

Note
  • Note on importing mobile device information
    • The serial number is required.
    • If an imported serial number matches a currently registered serial number, the mobile device information is overwritten with the imported data.
      Otherwise, the imported data will be added as a new mobile device.
      Before importing the CSV file, be sure to include "0" at the beginning of the serial number.
    • To skip unassigned mobile devices, set "Remove flag" to 1.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Import mobile device information from CSV fileImport mobile device information from CSV file.
  1. Click Browse to select a file to import, and click Next.

    Setting items for importing mobile device data

    Item Explanation
    File Select a file to import.
    Character encoding Select a character encoding from the drop-down list.
    Skip header row Select "Skip" to skip the header row of the CSV file.
  1. Confirm the contents, and clickImport.

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Exporting mobile device information to CSV files

This section describes how to export mobile device information from Remote Service Manager to CSV files.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Export mobile device information to CSV fileExport mobile device information to CSV file.
  1. Set the desired options, and click Export.

    Setting items for exporting mobile device data

    Item Explanation
    Character encoding Select a character encoding from the drop-down list.
    Include header row Select "Include" to include item names in the header row of the CSV file.
  1. Save the file. Save the file according to the instructions on the dialog box.

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