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Manual HOME > Administrator guide > Accessing on KUNAI for BlackBerry(R) > Managing mobile devices

With MDM Pack(Mobile Device Manager Pack)

Managing mobile devices

Remote Service Manager manages the mobile devices that can use KUNAI for BlackBerry(R).

Note
  • Verify that the following operation has been completed before adding users.
    • Adding products to Remote Service
    • Choosing users
    • Installing KUNAI for BlackBerry(R) on mobile devices
    • Removing restrictions on use of KUNAI

      Restricting use of KUNAI

  • SIM card can be changed so that multiple users can use one KUNAI for BlackBerry(R), while one user can use KUNAI for BlackBerry(R) via multiple mobile devices.

Adding a mobile device

This section describes how to add a mobile device.

  • After users are added, operate from step 2 to continue adding mobile devices.
Note
  • Setting serial number is the base of managing mobile devices. Do not enter a wrong serial number that will make you fail to use KUNAI for BlackBerry(R).
Tip

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Adding a mobile deviceAdd a mobile device .

    The display of the "Mobile devices" screen

  1. Enter necessary content, and then click Add.

    Setting items of the mobile device

    Item Explanation
    Serial number Enter the serial number of the mobile device displayed on the installation completed screen of KUNAI for BlackBerry(R).
    Once set, it can no longer be edited.
    E-mail address Enter the E-mail address of the mobile device.
    Notes Enter the notes of the mobile device.
    Assigned user Assigned users will be automatically added when logging in for the first time.
    Users displayed here can use KUNAI for BlackBerry(R) on this mobile device.
  1. Distribute mobile devices to users. Verify that the following settings has been completed, and then distribute BlackBerry(R) device to users.
    • Configuring products
    • Configuring users
    • Installing KUNAI for BlackBerry(R) on mobile devices

    If you want to add a mobile device, click Add a mobile device, and then operate from step 3 again.
    When no users are added, click Configure users, and then add users.

    Adding users

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Changing a mobile device

This section describes how to edit the information of an added mobile device.

  • Items that can be edited are as follows:
    • E-mail address
    • Notes
    • KUNAI version
  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to edit. BlackBerry(R) devices can be selected from serial numbers list or users list.
  1. Click EditEdit.
  1. Edit necessary content, and then click Save.

    Setting items of the mobile device


Tip
  • The model in the mobile device information will be updated to the latest information when syncing.

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Removing mobile devices

This section describes how to remove added mobile devices.

Note
  • You cannot remove the mobile devices to which users are assigned. If you want to remove mobile devices with assigned users, please stop using mobile devices, and set statuses of devices to unassigned firstly.

    Stopping the use of KUNAI for BlackBerry(R)


  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile devices you want to remove from unassigned mobile devices list.
  1. Click RemoveDeactivate mobile device.
  1. Click Remove to remove the product.

More
  • You can also remove mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to remove, and then clickRemove.

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Initializing mobile devices

This section describes how to initialize the information of added mobile devices.

Note
  • The following operations delete data from KUNAI and Address book entries in BlackBerry(R).
    • Initializing the mobile device in use:
      Deletes data from KUNAI and address book entries in BlackBerry(R).
    • Removing "Address book" from the synced folder:
      Deletes Address book entries in BlackBerry(R).
    Be sure to back up the Address book entries before performing the operations described below.

    Backing up smartphone data

    However, on version 1.0.3 or older of KUNAI for BlackBerry(R), when "Address book" is set to not sync on first time sync, Address book entries are not deleted even if the mobile devise is initialized.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to initialize. BlackBerry(R) devices can be selected from serial numbers list or users list.
  1. Click Initialize mobile deviceInitialize mobile device.
  1. Click Initialize to initialize the device.
  1. Confirm initialization information on the "Mobile devices" screen. Initialized mobile devices will be displayed in the unassigned mobile devices list on the "Mobile devices" screen.

More
  • You can also initialize mobile devices on the following screen:
    • On the "Mobile devices" screen, select the mobile devices you want to initialize, and then clickInitialize.

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Switching a user

This section describes how to change users of mobile devices.

  1. Stop the use of KUNAI for BlackBerry(R).

    Stopping the use of KUNAI for BlackBerry(R)

    If you want to initialize mobile devices, operate from step 3 of "Initializing mobile devices".

    Initialize the mobile device.

  1. Reset data in the personal settings on KUNAI for BlackBerry(R).

    Resetting data on KUNAI for BlackBerry(R)

  1. Add users.

    Adding users

  1. Add users in the initial settings on KUNAI for BlackBerry(R).

    Installing KUNAI for BlackBerry(R) of KUNAI for BlackBerry(R)

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Allowing the use of unregistered SIM cards

Set whether to allow added mobile devices to use unregistered SIM cards.

  • After the use of mobile devices of unregistered SIM cards is allowed, even the mobile devices that have not been registered on Remote Service Manager also can start using KUNAI for BlackBerry(R). If you get a SIM card abroad, you can use KUNAI for BlackBerry(R) directly without contacting administrators.
  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Select the mobile device you want to configure. BlackBerry(R) devices can be selected from serial numbers list or users list.
  1. Click Use of unregistered SIM cardsUse of unregistered SIM cards.
  1. Select "Allow the use of unregistered SIM cards" and click Save to allow the use of unresgistered SIM cards.Set the period from the menu to specify the use period of unregistered SIM cards.

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Managing mobile devices with CSV files

Import mobile device information from CSV file or export mobile device information to CSV file.

Importing mobile device information from CSV file

This section describes how to import mobile device information to Remote Service Manager from CSV files.

Note
  • Note on importing mobile device information
    • The serial number is required.
    • If an imported serial number matches a currently registered serial number, the device information is updated with the imported information. Otherwise, the imported record will be used to register a new mobile device. Before importing the CSV file, you must verify that the leading character "0" is present in the serial number.
    • If you want to remove an unassigned mobile device, set the "Remove flag" to 1.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. Click Importing mobile device information from CSV fileImport mobile device information from CSV file.
  1. ClickBrowseto choose the file to import, and then clickNext.

    Setting items for importing mobile device data

    Item Explanation
    File Choose the file to import.
    Character encoding Select the character encoding from the drop-down to switch the character encoding.
    Skip header row Select "Skip" to skip header row.
  1. Confirm the content, and then clickImport.

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Exporting mobile device information to CSV file

This section describes how to export mobile device information on Remote Service Manager to CSV files.

  1. Click MDM Pack KUNAI administration > Mobile devicesMobile devices on Remote Service Manager.
  1. ClickExporting mobile device information to CSV fileExport mobile device information to CSV file .
  1. Set necessary items, and then clickExport.

    Setting items for exporting mobile device data

    Item Explanation
    Character encoding Select the character encoding from the drop-down to switch the character encoding.
    Include header row Select "Include" to include header row when exporting.
  1. Save the file.Save the file according to the displayed dialog box.

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