Managing licenses

This page describes how to manage the licenses required to use Remote service or MDM Pack.

• You cannot execute the following operations after the license ends:
  • Accessing products via Remote Service
  • Syncing data with mobile devices
  • Changing security policies and managing the initialization of mobile devices, etc
  • Managing client certificates: Applicable only if Remote Service optional license is enabled.
  • Note on managing users by client certificates:
    User-added client certificates are disabled if the remote ID is changed by replacing the master client certificate.
    To enable the user added client certificates, restore the remote ID by reregistering the master client certificate.

• Client certificate
  Client certificate is a certificate to recognize the user (SSL certificate) when using Remote Service.
  Because the client certificate is installed in a web browser, users can be recognized more easily than entering the user name and the password at each access.
  When the option license is invalid, Remote Service client certificate is the same as the certificate that the user uses when Remote Service is being used.
  
• When the end date of the license approaches, a notice message is displayed in the upper part on the screen of Remote Service Manager.
  • The message will be displayed 60 days before the license end date if you have bought the license.
  • The trial end date is accessible in the trial period.
  • For products purchasing and license, please refer to Price ･Budget ･Application.

You can register the client certificate again or update the registered license.

• Remote Service Manager should be restarted in the following cases:
  • No license information is displayed on the "Product license" screen.
  • The message "Failed to get license information. Check your network environment and restart Remote Service." is displayed on the "Client certificate installation complete" screen.

  Restarting Remote Service Manager

Change client certificates according to the following procedures:

• If the client certificate ((Remote ID).pfx) is replaced, the URL for Keitai will be changed as well.
  Confirm the new URL for Keitai, then provide access information to users.

  Providing access information to users (on mobile phones)

	Register a client certificate. Register a new client certificate to Remote Service Manager. Updating license
	Distribute new client certificates and passwords to users. Distribute new client certificates and passwords to those users who will use Remote Service. Provide access URLs from Keitai to users circumstantially. Providing access information to users (on computers) Providing access information to users (on mobile phones) Providing access information to users (on KUNAI for BlackBerry(R)) Providing access information to users (on KUNAI for iPhone) Providing access information to users (on KUNAI for Android)
	Ask users to change client certificates. Ask the users who use Remote Service to change the client certificate. Changing client certificates

• Change the set access URL according to the set access URL from Keitai. Refer to their respective guides for the setting methods.

  Configuring products